Frequently Asked Questions | Callaway Commitment
Below you will find answers to many frequently asked questions about our operational adjustments.
What precautions is Callaway Resort & Gardens taking during this crisis?
For any areas remaining open here at Callaway Resort & Gardens, the team is committed to providing a safe and memorable experience for guests. We take cleanliness and hygiene seriously all-year round but have recently ramped-up efforts to help prevent the spread of germs and follow expert guidelines. That means additional hand-sanitation stations throughout the property, rigorous and high frequency deep cleaning of commonly touched surfaces and increased hygiene signage in public and team member areas. We’re diligently following guidelines from the CDC on prevention, and strongly encourage guests to do the same while visiting, including limiting group congregation within spaces. Physical (social) distancing requirements will be enforced at all times.
Are Masks Required On Property?
Masks are required for non-vaccinated guests older than age of 12 in all indoor areas and remain optional in outdoor areas where social distancing can be maintained.
What is Currently Open?
With our stunning natural setting on some of the most breathtaking woodland garden landscapes in the South, 36 holes of golf, miles of trails and a tranquil lake beach setting right at your doorstep, there is literally an endless list of activities and attractions for everyone to safely experience the great outdoors this season. Whether you’re more of the adventurous type and prefer zip lining through through the forest or just want to chill out beachside and spend the afternoon soaking up the Georgia sunshine, the options feel limitless. We also welcome you back to our daily Birds of Prey shows at the Discovery Center Amphitheater.
Is Robin Lake Beach Open?
Our beach is open and ready to welcome gardens admission guests as well as members and resort guests. Until Memorial Day Weekend, our beach amenities will be limited (dining, activities, etc.). On Memorial Day Weekend, we will open up all of our amenities for guests to enjoy. We will have beach umbrellas and chair, kayaks, and stand up paddle boards ready for guests to rent at Square One. The beach will be open daily, 10 a.m. to dusk, rental offices are open daily from 10 a.m. to 6 p.m. Please note that our beach procedures will follow strict social distancing guidelines and additional hygiene efforts.
What Recreational Activities are Available?
As Georgia’s Authentic Outdoor Escape, we welcome all adventure seekers alike to enjoy our various recreational activities! Our Golf courses & Tennis courts are open to members and guests. Please help us by booking your golf tee time online prior to visiting to avoid any additional contact. You may also call the Pro Shop direct: 706.663.6799. Other recreational activities include: Boating(rentals available), Fishing(rentals available), Hiking, Biking (rentals available), Running, TreeTop Adventure zip line course, and so much more. View all of our recreational activities here. Also please note, our team is working diligently to assist everyone while maintaining an extra level of cleanliness and hygiene along with adhering to distancing guidelines.
Is Resort Lodging Available?
Currently, we are offering two accommodations for guests to enjoy The Cottages, The Lodge and Villas. Our Cottages offer our guests a way to stay connected with nature, while maintaining a secluded, safe and secure environment for all parties. Relax on the screened porch or deck after a day in the great outdoors or a bike-ride through the blooms. A reservation made for a full Cottage comes equipped with two bedrooms (2 queen beds per bedroom), two bathrooms, a spacious living room and dining area, a full kitchen, and a cozy fireplace. Our Lodge offers you to unwind in one of our 150 modern guest rooms and suites featuring balconies with lovely lake, woodland, and garden views. Feel right at home with airy, upscale furnishings, as well as first-class service and amenities.Or relax in the privacy of a secluded forest environment with convenient access to all Resort and Gardens amenities. Villas are available with two to four bedrooms and offer a luxurious touch amidst the wonders of nature. Each Villa features a spacious living area, fully equipped kitchen, washer and dryer, fireplace, a patio, and/or a sundeck or screened porch. Book your visit now.
Are Pools Open?
Our pools are open to all Resort Guests. We are adhering to city and state regulation regarding public pools access and will continue to do so.
Can I Rent a Golf Cart?
Yes! A golf cart is a great way to get around and see our 2,500 acre property. Our four- or six-seat Callaway Cruisers are available for rental by day or overnight at the following rates. For reservations or more information, call 877-647-6533.
Is the Spa Open?
The Spa at Callaway Resort & Gardens is open and taking appointments. Make your appointment today by calling 706.663.5125 or booking your appointment online today.
Is Admission Included In My Overnight Stay?
As our overnight guest, you’ll also enjoy free daily admission to the Gardens throughout your stay. You will also receive complimentary parking and Wi-Fi access for all reservations. Book your stay today.
What Food & Beverage is Available?
Our Food & Beverage facilities will continue to reopen as such stated by the state of Georgia. Currently we will be operating at a limited capacity and will be keeping in line with all CDC dining recommendations. You are currently welcome to dine with us at The Country Kitchen, The Piedmont Dining Room, Cason’s Tap Room, Champions Grille, The Discovery Cafe, Beach Pavilion and the Food Truck. Spending the day in the Gardens? We also recommend bringing your own picnic or snacks during your day and finding a peaceful spot. If you are a Resort guest, please note that the Cottages are fully equipped with a functional kitchen and dining essentials (plates, silverware, pots, pans, etc).
What are my options if I’ve already booked a trip?
If you decide to alter your trip plans, our team will be happy to assist in rescheduling your reservation to a future date or cancelling existing bookings due to concerns of the COVID-19. To confirm, reschedule or cancel your trip, please call a member of our Reservations Team at (844) 511-8800. Or, you may email firstname.lastname@example.org.
When can I rebook my trip?
Our reservations team is happy to assist you in rescheduling your trip to a future date that best suits your needs. We will continue to monitor this developing situation, consult with medical experts and follow official recommendations from public health officials to determine a fully operational re-opening date and will communicate additional updates as they occur. The safety and health of our guests, team members and community is our top priority.
What if I need to contact someone at Callaway Gardens or the Resort?
Guests contacting the property please note we are experiencing high call volume related to COVID-19 travel planning and apologize for any extended wait times. If you leave a voicemail, a representative will return your call as promptly as possible.
You may also contact Callaway Resort & Gardens via email: