Meeting Attendee FAQs
Where is the closest airport?
Harris County Airport – private business and recreational aircraft. Transportation is available for overnight guests arriving at the Harris County Airport. The rate is $20 one-way/$40 round-trip and covers up to 4 people. A minimum of 48 hours advance notice is required. Call 706.663.2281 for reservations. Atlanta’s Hartsfield-Jackson International or Airport Columbus Metropolitan Airport
What about check-in & check-out?
Guest check-in begins at 4 p.m. The minimum age to check in is 18. Google Maps is recommended for mapping services: For guests of the Lodge and Spa, 4500 Southern Pine Drive Pine Mountain GA 31822. For guests of the Mountain Creek Inn, Cottages and Villas, 17800 US Hwy 27 Pine Mountain GA 31822.
Is there a charge for parking?
No, Self-Parking is convenient and complimentary throughout Callaway Resort & Gardens. Valet is available at the Lodge & Spa for overnight guests every day & night during your stay.
Do you have wifi access?
Yes, High Speed Wireless Internet Access is available in all guest rooms and conference spaces.
Do you have a business center?
Yes, Callaway Resort & Gardens Business Center is located in the Lodge & Spa at the entrance to the Conference Center and is accessible 24 hours a day. Mountain Creek Inn also has a quaint business center with 24 access.
Do you have a fitness center?
Yes, There is a fitness center & yoga meditation room located at the Lodge & Spa. The gym is accessible 24 hours with your Guest Room Key Card. There are also walking and biking trails available throughout Callaway Gardens 2,500 acres. View the Property Map.
Is there a swimming pool?
Yes, There are three pools on property. One is located at Lodge & Spa featuring a hot tub with a stone waterfall, patio lounge seating, and Cabana pool bar which is open seasonally. There is also a pool located at Mountain Creek Inn & near the Cottages.
Is there a property shuttle?
The property Shuttle only provides transportation within the grounds of Callaway Resort & Gardens. You can call ahead for shuttle service by dialing x123 during your stay or by contacting the front desk.
Can I wait to make a Spa reservation or Golf tee time?
Spa and Golf are subject to availability and we strongly recommend you reserve an appointment prior to arrival to avoid disappointment.
Is there an ATM on property?
Yes, there is an ATM Machine located in the Lodge & Spa near the conference centers.
What is your pet policy?
A limited number of Mountain Creek Inn rooms are available for guests bringing pets weighing less than 70 pounds. A non-refundable fee of $50 per pet (two max per room) applies at time of confirmation. Other than the above-mentioned rooms, pets are not allowed inside any Callaway Gardens building, near the Bird of Prey Shows or within the Robin Lake Beach area or any other recreational facilities. Pets must be on a leash at all times and are the responsibility of the owner. Any pet that shows aggression to other pets or people will be subject to revocation of all privileges at Callaway Gardens. All service animals are excluded from the Pet Policy. Please note: If unapproved pets are found in the Mountain Creek Inn, Cottages, Villas, or Lodge and Spa, the guest will be assessed a $300 cleaning fee.
Do you have resort fees?
A $20 Resort Services Charge (RSC) will apply per unit, per night. The RSC includes one $10 recreation voucher per stay, two bottles of Callaway Blue® water replenished daily, enhanced wireless internet access, and on property On Demand Transportation. Guests also have access to a fitness center and lodging specific pools, both with towel service. Between November 1 and March 1, guests staying in a cottage or villa receive a complimentary first bundle of firewood. Self-parking is complimentary for all guests.
What are the hotel taxes?
Beginning July 1, 2015, all hotel and motel owners in the State of Georgia are required to charge and collect a $5.00 per night fee from guests staying at their establishment. During its 2015-2016 Regular Session, the Georgia General Assembly passed House Bill 170 (Rule 650-13-2-.01). This law requires the collection of a “State Hotel-Motel Fee”(the “Fee”) on all hotel and motel room rentals. The fee is collected by the property and passed on to the State of Georgia. The establishment does not retain or keep the fee. This fee is charged for each night the guest stays, and is to be collected at the time the customer pays for their stay. Reservations and room rates quoted prior to July 1, 2015, may not have reflected the $5.00 fee in the total price. The State of Georgia’s Department of Revenue instructed hotel and motel owners that they are required to collect the State Hotel-Motel Fee even if it was not quoted in the original reservation. This fee will only be waived if the visit is paid in full prior to July 1, 2015.
